Our cancellation policy is.

The person making this booking request is responsible for any cancellation charges if they become necessary as described herein and for informing all other parties included in the booking of these cancellation charges.

  Your card details are retained for the purposes of the cancellation policy below

  The price indicated on the website is the cash price in NZ$.

  We do not take payment now. Payment due upon the commencement of your tour.

  All cancellations will incur a 10% administration fee.

  Cancellations between 28 days and 10 days of your booking date incur 50% fee.

  Cancellations within 10 days of your booking date, and no shows on the day, incur a 100% fee.

For Cruise Ship clients the cancellation policy as above also applies. However, in the case of visiting cruise ships, if your ship fails to arrive, there will be NO DEDUCTION from your card. We strongly recommend that you take out adequate travel insurance for your entire holiday.

We are a small business and cancellations do have an effect on us

Thank you for your understanding

Confirmation and Payment of Tour:

Upon completing the booking form and agreeing to accepting the tour, Hawkes Bay Scenic Tours shall call you for your credit card details to confirm the tour. Payment is due the day of the tour and your card details will be held until this date for the purposes of the cancellation policy. Payment of tour is due on the day of the tour. Payment by credit card, Cash preferred or Direct deposits and bank transfers may be arranged in advance of the tour date. 

Tour Prices:

Current tour prices are listed against each tour but are subject to change due to the fluctuation of  supplier increases, fuel and other surcharges and other reasons beyond our control. All quoted prices including the cost of tour operator planning and operation at the time of the booking will be firm. Each tour lists the items that are included in that specific tour. Please refer to the tour itinerary you are joining for pricing and inclusions. Generally all tastings, entrance fees, taxes, local pick ups and drops offs etc are all included. Generally meals are excluded unless indicated within the tour itinerary. If in doubt, please do ask.

Cost Not Included in Tour:

The items not listed in the itinerary may, including but not limited to the following: personal purchases, meals and other than those included in itinerary.

Trip Cancellation, Health, Accident, Medical Evacuation & Baggage Insurance:

For your protection comprehensive travel insurance is highly recommended and in the best interest of each traveler, to protect you before and during the trip.

Travel insurance is not included in the price of the tours.